Privacy Policy

1. Who We Are

This website (gua-sha.ca) is operated by Emma, an independent gua sha practitioner based in Metro Vancouver, British Columbia, Canada, operating under the name Emma's Gua Sha.

If you have any questions about this policy, please contact us at hello@gua-sha.ca.

2. Information We Collect

We collect information in the following ways:

• Information you provide directly — when you submit a booking request or contact us by email. This may include your name, email address, phone number, and any health-related details you choose to share to help us tailor your session.
• Usage data — we use analytics tools (including Google Analytics) to understand how visitors use this website. This data is aggregated and anonymized and does not identify you personally.
• Cookies — our website uses cookies for analytics and to remember your preferences. You may disable cookies in your browser settings; some features of the site may not function as intended if you do.

3. How We Use Your Information

We use the information we collect to:

• Respond to your booking requests and inquiries
• Schedule and manage appointments
• Communicate important updates about your session
• Improve the content and functionality of this website

We do not use your information for automated decision-making or profiling.

4. How We Share Your Information

We do not sell, trade, or rent your personal information to third parties. We may share your information with:

• Service providers — such as booking system platforms and email services that help us operate our business. These providers are required to handle your information securely and only as directed by us.
• Legal requirements — if required by law or to protect the rights, property, or safety of Emma's Gua Sha or others.

5. Health Information

If you voluntarily share health or wellness information with us — for example, to help us prepare for your session — we treat this information with strict confidentiality. It is used solely to provide appropriate service and is never shared with third parties without your consent.

6. Data Retention

We retain your personal information only as long as necessary to fulfill the purposes outlined in this policy or as required by applicable law. Booking and appointment records are typically retained for up to two years. You may request deletion of your information at any time by contacting us.

7. Your Rights

Under Canada's Personal Information Protection and Electronic Documents Act (PIPEDA) and applicable British Columbia privacy law, you have the right to:

• Access the personal information we hold about you
• Request correction of inaccurate information
• Withdraw consent for the use of your information (subject to legal or contractual restrictions)
• Request deletion of your information

To exercise any of these rights, please email us at hello@gua-sha.ca.

8. Security

We take reasonable precautions to protect your personal information from unauthorized access, use, or disclosure. Our website is served over HTTPS. However, no method of transmission over the internet is completely secure, and we cannot guarantee absolute security.

9. Third-Party Links

This website may contain links to third-party websites (such as our booking system). We are not responsible for the privacy practices of those sites and encourage you to review their privacy policies before providing any personal information.

10. Changes to This Policy

We may update this Privacy Policy from time to time. Changes will be posted on this page with an updated date. Continued use of the website after changes are posted constitutes your acceptance of the updated policy.

11. Contact

If you have questions, concerns, or requests regarding this Privacy Policy, please contact us: